Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Field customer complaints when necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Overnight phone duty during assigned shifts and promptly address any urgent guest concerns after-hours.

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Flexible availability for both AM and PM shifts is required, including weekends and holidays, in accordance with hotel demand.

About Company: Why Join Us? At The Cove Hotel, we believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence. If you have a passion for hospitality and a knack for making people smile, we’d love to hear from you. Apply today and be part of a place where both guests and employees are treated like family. The Cove Hotel – Where every stay is a story waiting to be told

Job Tags

Work at office, Flexible hours, Shift work, Night shift,

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